According to the Government of the Russian Federation Decree from January 19, 1998, in case of detection of defects in the certain goods, which can’t be eliminated (food products, perfumes and cosmetics, household chemicals and other goods), the buyer has the right, at his choice, to demand the replacement of such goods with goods of appropriate quality or a commensurate reduction in the purchase price. The customer also has the right to refuse the purchased goods and demand for refund. In this case, the buyer, at the request of the seller and at his expense, must return the received goods of inadequate quality. Return or exchange of goods is possible within 14 calendar days.
Items purchased at a discount cannot be returned or exchanged.